Frequently Asked Questions

  • At Home Alone Support Services, we’re here to make everyday life easier and more manageable. We provide in-home and community support across NSW, including help around the house, transport, companionship, and assistance with daily routines—all tailored to your individual needs.

  • Yes, we support people funded through the NDIS and those receiving Care at Home funding. No matter how your support is funded, our goal is to help you stay independent, safe, and comfortable in your own home.

  • Absolutely. Understanding NDIS and Aged Care can feel overwhelming at first. We’re happy to guide you through the basics, help you understand your options, and connect you with the right services to get assessed.

  • We keep things simple, personal, and reliable.
    You’re not just another client to us—we take the time to really understand what matters to you. Our focus is on building genuine relationships, providing consistent support workers, and helping you feel confident living independently at home.

  • They are. Your needs can change over time, and we’re here to adapt with you. Whether you need more support, less support, or something different, we’ll adjust your services to suit your situation.

  • We’re here to listen and support you. If you have a concern or feel something isn’t right, please contact us. You can also have a trusted person (like an advocate) speak on your behalf. If you're still not satisfied, you can contact the NDIS Quality and Safeguards Commission for further help.

  • If you’re funded through the NDIS or Care at Home, your services are usually covered under your plan, depending on your approved supports. We’re always transparent about costs and can help you understand what’s included, so there are no surprises.

  • Yes—that’s at the heart of what we do. We support people living independently by helping with everyday tasks, improving safety at home, and making sure you feel connected and supported—not alone.

  • Just reach out for a friendly chat. We’ll talk through your situation, explain how your NDIS or Aged Care funding works, and help you put the right supports in place—without the stress.

  • We know great support workers want to focus on people—not paperwork. That’s why we take care of the admin, compliance, and behind-the-scenes processes for you.

    When you work with us, you’ll have the support you need to do your job well, without the stress of managing everything on your own. We value reliability, compassion, and genuine care—and in return, we aim to create a work environment where you feel supported too.

    If that sounds like the right fit, we’d love to hear from you.

    Whether you’re experienced in NDIS, Aged Care, or just getting started in the industry, reach out to us for a chat about current opportunities.